Refund policy

1. Right of Withdrawal (Returns due to change of mind)

  • Legal Timeframe: You have up to 5 business days from the date of delivery to withdraw from your purchase.

  • Conditions: The item must be brand new, unworn, unwashed, with all tags intact, and in its original packaging.

  • Shipping Costs: The customer is responsible for the cost of returning the item to our facilities.

  • Refunds: We will refund the full amount paid within a maximum of 30 calendar days after receiving and inspecting the item. We will return the money to the account used to pay for the order in the currency it was initially bought in. 

  • Please reach out to us at sapohachepe.usa@gmail.com  within 5 days of receiving your order. Include in the email:

    • Your order number.

    • Photos, where relevant, of the issues.

Can I cancel my order and get a refund before my order arrives?

  • Orders that have yet to enter production can be canceled in their entirety.

  • If your order has entered production, it cannot be refunded.

Can I get a refund if my order is not shipped on time?

  • Since we use a third party manufacturer, the production time is dependent on their estimated range of 10 – 17 days.

*In the scenarios above, this refund is not applicable if the shipment is delayed due to relevant changes on the customer side (design modification, additional design requirements, wrong address, etc.). 


2. Legal Warranty for Quality Defects

  • Coverage period: We offer a 45-day warranty from the date of delivery. However, for issues related to:

    • Misprinted items

    • Damaged products

    • Defective items

    • Lost packages

Claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution.

  • ¿What is covered?: Manufacturing defects, such as unraveling seams, color fading, abnormal deterioration of the print during the first wash (provided care instructions were followed), or fabric flaws.

  • ¿What is NOT covered?: Damage caused by improper washing (e.g., use of bleach, ironing directly over the print), natural wear and tear, or modifications made by the customer.

  • Shipping Costs: Shipping costs related to the warranty process are covered by our store.

  • Procedure: We will evaluate the item. If the warranty applies, we will first attempt to repair the item or replace it with a new one. If this is not possible, a refund will be issued.

3. Exchange Policy (for size or color)

  • Our products are made to order, and the sizes and measurements are clearly stated on the website; therefore, exchanges for size or color are NOT permitted, except within the 5-day withdrawal period (see Point 1).